Frequently Asked Questions

The WSQ Provide Specialty Coffee Service (PSCS) is a 2.5-day course for beginners. It covers all the topics under the SCA Barista Skills Foundation course and an additional module on Hand Brew Coffee. 

The SCA Barista Skills (Foundation and Intermediate) is a 3-day course for beginners that have an interest to go further in their specialty coffee knowledge. This is a bundled course, which has to be registered together. 

In terms of subsidies available, the WSQ Provide Specialty Coffee Service course is eligible for SkillsFuture funding of up to 90% and eligible to use your SkillsFuture Credit to pay the nett amount after funding. There is no SkillsFuture funding available for SCA Barista Skills (Foundation); SkillsFuture funding is only for SCA Barista Skills (Intermediate). Upon successful completion of WSQ Provide Specialty Coffee Service, you will be eligible to register for the SCA Barista Skills (Intermediate) course.

In terms of certifications, you will receive a local Statement of Attainment from SkillsFuture Singapore upon successful completion of the WSQ Provide Specialty Coffee Service course. For SCA Barista Skills (Foundation and Intermediate), you will receive a globally-recognised certificate for Barista Skills issued by Specialty Coffee Association (SCA). 

For all courses taken at Bettr Academy, you will receive a Certification of Completion issued by Bettr Academy via e-mail within 7 working days after course completion. 

For Workforce Skills Qualifications (WSQ) courses, you will receive an e-Statement of Attainment issued by SkillsFuture Singapore within 2 to 3 weeks after course completion. Please login to your SkillsFuture portal and download your e-Cert under "Careers & Skills Passport" -> "Certificates" -> "Professional Certifications".  

For SCA courses, you will receive your e-Certificate in your SCA Portal immediately upon successful course completion and passing the assessments. 

You will receive the link via e-mail to take your SCA assessment online within 7 working days upon course completion. 

If you did not receive this e-mail after 7 working days, please drop us a note at academy@bettr.group. 

You will be informed 3 working days before the course start date, if a class is cancelled due to low enrolment. In such cases, you can reschedule to the next available date at no extra cost. If you choose to withdraw from the course entirely, a $30 admin charge will apply. 

If Bettr Academy cancels the course with no alternative dates, you will receive a full refund.

Course dates and times can be found when you scroll down to "In Person Classes" section on every course page. 

Click on "Show More Dates" to view all the available dates for registration.

The date shown in each white box represents Day 1 of the course. Click on "Show Sessions" to view the rest of the dates and times of your selected course date.  Please note that Session 1 refers to e-learning, where applicable, and can be completed at your own convenience before you start your classroom learning. 

Yes, weekend slots are available for some of our courses. Weekend dates are very popular, so register early!

You can register for courses easily via our website. Simply follow the steps below:

• Search and choose the course you want to attend, then scroll down and click "Register" for the date you can attend the course.
• At the "Login" page, select the "Skip and proceed as guest" button at the bottom left. 
• At the "Shopping Cart" page, complete the fields required. 
  1. For the field "SkillsFuture Credit Amount": Enter the nett course fee after SkillsFuture Subsidy is applied. You can find this amount stated clearly in every course page under the "Funding and Subsidies" section. Note that this amount will only be applied if you have sufficient SkillsFuture Credit to use. 
• At the "Checkout" page, complete the fields required.
• At the "Review and Confirm" page, click "Confirm" to complete your registration.
  
  1. Note that the "Amount due" refers to the Full Course Fee (before subsidies and funding are applied).
     If you are using SkillsFuture Credit or other grants (e.g. UTAP, PSEA), then this amount is not applicable to you. We will send you a revised invoice within 3 working days that will reflect the accurate amount you need to pay. 
     

Upon successful payment of course fees and/or approval of SkillsFuture Credit claim, you will receive an e-mail confirmation within 7 working days. If you did not receive an e-mail confirmation, please write in to us.

Of course! Our courses are open to everyone. However, course subsidies are only available to Singapore Citizens and Singapore Permanent Residents (PR). 

Within 3 working days after registering for your course, you will receive an e-mail with instructions on how to apply for SkillsFuture Credit to further offset the fees payable. 

You may also watch our step-by-step guide to applying for SkillsFuture Credits or refer to the PDF guide: download it here. 

The "Amount due" refers to the Full Course Fee (before subsidies and funding are applied). If you are using SkillsFuture Credit or other grants (e.g. SSG, UTAP, PSEA), then this amount is not applicable to you. As long as you select “WSQ Funding/Using SkillsFuture Credits” as the Payment Method, no payment will be required during checkout.

We will send you a separate e-mail with a revised invoice within 3 working days that will reflect the subsidised course fee payable. Thereafter, you can complete the payment and/or apply for SkillsFuture Credit.

In the individual course information page, please scroll down to the "Funding and Subsidies" section to see what you can further offset the full course fee with. 

Login to your individual SkillsFuture account to check your credit balance and make your claim through the system. Notifications will be sent via email and text messages.

If you need help on claims, please visit skillsfuture.gov.sg/feedback 

Given to individuals aged 40 and above, the SkillsFuture Mid-Career Enhanced Credit top-up of $4,000 is only applicable to the following programme or standalone courses: 

• SkillsFuture Career Transition Programme in Beverage Service (SCTP) 
• Food and Beverage Service Level 1
• Food Safety Course Level 1
• WSQ Customer Service Excellence Level 1 
• WSQ Customer Service Excellence Level 3

You can only check your eligibility and PSEA balance by contacting MOE at +65 6260 0777 or contact@moe.edu.sg.

Please indicate "PSEA" in the online registration form, where you are asked if there are any other grants you intend to apply for. 

Upon receiving your registration, Bettr Academy will send you a PSEA Undertaking Form to complete. It takes 3 weeks for the PSEA funding to be approved by MOE.

If the course date you registered for is less than 3 weeks, you will be required to pay in cash first. Once the PSEA is approved, Bettr Academy will refund you the course fee you paid. 

When you are registering for the course, please indicate that you intend to apply for UTAP. UTAP is based on a reimbursement funding, so you can only claim the after the completion of the course. Please refer to the UTAP website to find out how to apply for UTAP funding.

For courses that are eligible under both UTAP and SFC schemes, you may use both SFC and UTAP together. In such cases, the course fee will be first offset using the SkillsFuture Credit, then the member can claim up to 50% of the remaining fees from UTAP. Do note that both schemes have different claim submission periods.

We accept payment via credit cards, bank transfer, or PayNow. Payment can be made to UEN: 201134100C. 

Please e-mail academy@bettr.group to cancel your course registration at least 5 working days before course commences. If approved, you will be entitled to a full refund of the course fee, subject to a $50 admin charge. 

Cancellation requests of less than 5 working days will not be entitled to any refunds. 

Request to reschedule must be submitted in writing to academy@bettr.group at least 3 working days before course commences, subject to a $30 admin charge.

If the request to reschedule is given less than 3 working days, it will not be approved unless accompanied by a valid medical certificate or equivalent, subject to a $30 admin charge.

You may reschedule a class only once. After which, the course fees will be forfeited.