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Frequently Asked Questions

Get in touch with us if your questions are still left unanswered.

Course Sign Up

  • Course dates and times can be found under the "In Person Classes" section on every course page. To view all available class dates, click on "Show More Dates". The date selected represents the first in-person class you will attend.

    For courses with a pre-class e-learning module, you will receive a separate email on how to start your e-learning after you successfully register for the course.

    For hybrid courses, you need to register for both virtual and in-person sessions. We highly recommend you attend the in-person class within 1 month after you complete the virtual class for best learning retention.

  • New course dates are released every quarter. You can check the course pages for class dates up to 3 months in advance.

    View our courses
  • Yes, weekend slots are available for some of our courses. Weekend dates are very popular, so sign up early on the course page!

    View our courses
  • You will be asked to join the waiting list for courses that are fully subscribed. If a class seat opens up, you will receive an email inviting you to complete your registration.

Fees & Subsidies

  • If you are eligible for SSG funding or have opted to use SkillsFuture Credit (for applicable courses), you should be paying only the subsidised course fee. Choose the “WSQ Funding/using SkillsFuture Credits” option under the Payment Method. No payment will be required during checkout.

    You will receive a separate email with an invoice for the subsidised course fee payable. Thereafter, you can complete the payment and/or apply for SkillsFuture Credit.

  • Please see the summary table below for all modules that are eligible for funding and/or credit utilisation:

    CoursesSSG Funding, SFC & SFEC eligibilityOther Grants

    WSQ Food Safety Course Level 1

    Up to 70% SSG funding, SFC & SFEC

    -

    WSQ Provide Specialty Coffee ServiceUp to 90% SSG funding, SFC & SFECUTAP & PSEA
    WSQ Prepare and Serve Hot BeveragesUp to 90% SSG funding, SFC & SFECPSEA
    WSQ Provide Specialty Tea ServiceUp to 90% SSG funding, SFC & SFECPSEA
    WSQ Maintain Food and Beverage Service EnvironmentUp to 90% SSG funding, SFC & SFECPSEA
    WSQ Provide Counter/Take-away ServiceUp to 90% SSG funding, SFC & SFECPSEA
    WSQ Facilitate Effective Communication and EngagementUp to 90% SSG funding, SFC & SFECPSEA
    SCA Barista Skills Foundation (English & Mandarin)SFCUTAP (for English only)
    SCA Barista Skills IntermediateUp to 90% SSG funding, SFCUTAP
    SCA Sensory Skills FoundationUp to 90% SSG funding, SFC-
    SCA Brewing Skills IntermediateUp to 90% SSG funding, SFC-

    SSG Funding: Course Fee Funding by Skillsfuture Singapore (SSG) for approved courses
    SFC: Skillsfuture CreditSFEC: Skillsfuture Enterprise Credit
    PSEA: Post-Secondary Education Account
    UTAP: Union Training Assistance Programme

  • The Mid-Career SkillsFuture credit top-up of $4000 does not apply to individual courses (with the exception of the list below) unless taken under the SkillsFuture Career Transition Programme in Beverage Service (SCTP)

    Please see below for individual modules that are eligible for Mid-career SkillsFuture credit utilisation:

    Food and Beverage Service Level 1


    Food Safety Course Level 1


    WSQ Customer Service Excellence Level 1 

    WSQ Customer Service Excellence Level 3

  • This funding, provided by SkillsFuture Singapore (SSG) for approved courses, is only applicable to Singaporeans and PRs. The SSG funding amount differs depending on the course, applicant’s age and citizenship. Please check individual course pages to view the amount of subsidy you are eligible for.

    More about SkillsFuture Singapore (SSG)
  • SkillsFuture Credits (SFC) is available for all Singaporeans aged 25 and above to pay for a wide range of approved skills-related courses. Visit the Skillsfuture Credit website to choose from the courses available on the SkillsFuture Credit course directory.​​

    SkillsFuture Enterprise Credit (SFEC) is a one-off S$10,000 credit for eligible employers to cover up to 90% of out-of-pocket expenses on qualifying costs for supportable initiatives when investing in enterprise transformation and capabilities of their employees. ​​Please refer to SFEC to check your company’s SFEC eligibility.

  • Login to your individual SFC account on myskillsfuture.gov.sg to check your credit balance and make your claim through the system. Notifications will be made via email and text messages.

    Login to your SFC account
  • Click below to watch our step-by-step guide to applying for SkillsFuture credits. You may also refer to the instructions in your invoice.

    Watch It Here

Payment & Funding Options - Other Grants

  • Union training Assistance Programme (UTAP) is a training benefit for NTUC members to defray their cost of training. This benefit is to encourage more NTUC members to go for skills upgrading.

  • Union members who initiate training on their own could enjoy 50% discount off unfunded course fee support for up to $250 each year training benefits for courses under Union Training Assistance Programme (UTAP) per year.

  • NTUC union members can use both their SkillsFuture Credit and UTAP funds at the same time for courses that are listed under both schemes. In such cases, the course fee will be offset using the SkillsFuture Credit first and then the member can claim up to 50 per cent of the remaining fees from UTAP. Do note that both schemes have different claim submission periods.

  • Please refer to UTAP to find out how to become a NTUC member and prerequisites to using your UTAP funding.

    More about UTAP
  • When you are registering for the course, please indicate that you intend to apply for UTAP. UTAP works on a reimbursement basis and you can claim the supported amount only after the completion of the course. Please refer to the UTAP website to find out how to apply for UTAP funding.

    More about UTAP
  • The Post-Secondary Education Account (PSEA) is part of the Post-Secondary Education Scheme to help pay for your post-secondary education. Find out more details about the PSEA and how you can use your unspent funds. Please check your eligibility and PSEA balance by contacting MOE first at +65 6260 0777 or contact@moe.edu.sg. 

    More about PSEA
  • If you are eligible, please indicate that you intend to apply for PSEA when completing the online registration for the course. Upon receiving your registration, Bettr will send you a PSEA undertaking form and you will need to fill up your particulars and utilisation amount. It will take 3 weeks for the PSEA funding to be approved by MOE. Please ensure that the course date selected is at least 3 - 4 weeks from the date of registration.

Cancellations, rescheduling & refunds

  • Requests to cancel/withdraw from a course must be submitted in writing to academy@bettr.group at least 5 working days before course commences. 

    Requests made within this time frame are entitled to a full refund subject to a S$50 admin fee. Course fees will not be refunded if the request is made in less than 5 working days' notice. 

    Drop us an email
  • All requests to reschedule must be submitted in writing to academy@bettr.group at least 72 hours (3 days) before course commences and will be subject to an admin fee of $30.

    Requests to reschedule received with less than 72 hours' notice will not be processed unless accompanied by a valid medical certificate or equivalent subject to an admin fee of $30.

    Learners may reschedule a class no more than twice unless they provide a valid medical certificate or equivalent. Any re-schedule more than twice will deem the class fees to be forfeited.

    Drop us an email
  • Learners will be informed 3 days before the start date if a class is cancelled due to low enrollment. In such cases, they can reschedule to the next available date at no extra cost.

    If learners choose to withdraw from the course entirely, a $30 admin fee will apply.

    If Bettr cancels the course with no alternative dates, learners will receive a full refund.