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Frequently Asked Questions

Do take a moment to browse this FAQ page if you have any queries. If your question is not covered, kindly drop us a note via Contact us.


Recommendations and dates

  • We typically release new course dates every quarter, so you can check the course pages for class dates up to 3 months in advance.

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  • Yes, we have weekend slots for some of our courses, listed on the course pages. Our weekend dates are very popular, be sure to sign up early!

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  • The course date you’ve selected would represent the starting date of the course. To check out all session dates and times, click “Show Session”.

  • Yes, there is a button that allows you to join the waiting list for a particular course date. In the event that there are students who reschedule or cancel their seats and a class seat is available, you will be notified via email of the available seat and you can complete the sign-up for the class date accordingly. Do note, you will be notified according to sequence on the waiting list.

Payment & Funding options

  • Yes, it is possible to pay via instalments under the following criteria: 

    • Instalments are only applicable on payments made on credit cards issued in Singapore. 
    • Instalments will be separated into 3, paid monthly.
    • To pay by instalment, please select the option on the checkout page and we will send a separate email with the instructions. 
    • Instalment payments are only applicable to all Specialty Coffee Association Foundation, Intermediate and Professional level courses. 
    • You will not be entitled to any training grants or subsidies if you opt to pay via instalments. All WSQ courses, Lifestyle workshops and corporate workshops are not eligible for instalment payments.
  • If you are eligible for SSG funding or have opted to use SkillsFuture Credit (for applicable courses), you should be paying only the subsidised course fee. Please make sure that you do not make any payment at the checkout page. Instead, choose the “Pay Later (WSQ Funding / using SkillsFuture Credits)” option under the Payment Method.

    You will receive a separate email with an invoice for the subsidised course fee payable. Thereafter, you can complete the payment and/or apply for SkillsFuture Credit.

  • Please see the summary table below for all modules that are eligible for funding and/or credit utilisation:

    CoursesSSG Funding, SFC & SFEC eligibilityOther Grants

    WSQ Food Safety Course Level 1

    Up to 70% SSG funding, SFC & SFECPSEA
    WSQ Provide Specialty Coffee ServiceUp to 90% SSG funding, SFC & SFECUTAP & PSEA
    WSQ Prepare and Serve Hot BeveragesUp to 90% SSG funding, SFC & SFECPSEA
    WSQ Provide Specialty Tea ServiceUp to 90% SSG funding, SFC & SFECPSEA
    WSQ Maintain Food and Beverage Service EnvironmentUp to 90% SSG funding, SFC & SFECPSEA
    WSQ Provide Counter/Take-away ServiceUp to 90% SSG funding, SFC & SFECPSEA
    WSQ Facilitate Effective Communication and EngagementUp to 90% SSG funding, SFC & SFECPSEA
    SCA Barista Skills Foundation (English & Mandarin)SFCUTAP (for English only)
    SCA Barista Skills IntermediateUp to 90% SSG funding, SFCUTAP
    SCA Sensory Skills FoundationUp to 90% SSG funding, SFC-
    SCA Brewing Skills IntermediateUp to 90% SSG funding, SFC-

    SSG Funding: Course Fee Funding by Skillsfuture Singapore (SSG) for approved courses
    SFC: Skillsfuture CreditSFEC: Skillsfuture Enterprise Credit
    PSEA: Post-Secondary Education Account
    UTAP: Union Training Assistance Programme

  • This funding, provided by SkillsFuture Singapore (SSG) for approved courses, is only applicable to Singaporeans and PRs. The SSG funding amount differs depending on the course, applicant’s age and citizenship. Please check individual course pages to view at the amount of subsidy you are eligible for.

    More about SkillsFuture Singapore (SSG)
  • SkillsFuture Credits (SFC) is available for all Singaporeans aged 25 and above to pay for a wide range of approved skills-related courses. Visit the Skillsfuture Credit website to choose from the courses available on the SkillsFuture Credit course directory.​​

    SkillsFuture Enterprise Credit (SFEC) is a one-off S$10,000 credit for eligible employers to cover up to 90% of out-of-pocket expenses on qualifying costs for supportable initiatives when investing in enterprise transformation and capabilities of their employees. ​​Please refer to SFEC to check your company’s SFEC eligibility.

  • Login to your individual SFC account on to check your credit balance and make your claim through the system. Notifications will be made via email and text messages.

    Login to your SFC account
  • Once you have registered for the course, we will provide a tax invoice and instructions on how to go about claiming for SFC. You will need to login to your individual SFC account to submit your claim.

  • Yes, you may click on "Register your interest now" for any courses that you are keen on which currently does not have course dates that fit your schedule. We will contact you with further details once we launch new course dates.

Payment & Funding Options - Other Grants

  • Union training Assistance Programme (UTAP) is a training benefit for NTUC members to defray their cost of training. This benefit is to encourage more NTUC members to go for skills upgrading.

  • $250 a year. From 1 July 2020, workers above 40 can use up to S$500 a year. Those below the age of 40 will still get S$250 a year. The higher funding level will apply until Dec 31 2022. It can be used on some 5,300 courses listed on the NTUC website.

  • NTUC union members can use both their SkillsFuture Credit and UTAP funds at the same time for courses that are listed under both schemes. In such cases, the course fee will be offset using the SkillsFuture Credit first and then the member can claim up to 50 per cent of the remaining fees from UTAP. Do note that both schemes have different claim submission periods.

  • Please refer to UTAP to find out how to become a NTUC member and prerequisites to using your UTAP funding.

    More about UTAP
  • When you are registering for the course, please indicate that you intend to apply for UTAP. UTAP works on a reimbursement basis and you can claim the supported amount only after the completion of the course. Please refer to the UTAP website to find out how to apply for UTAP funding.

    More about UTAP
  • The Post-Secondary Education Account (PSEA) is part of the Post-Secondary Education Scheme to help pay for your post-secondary education. Find out more details about the PSEA and how you can use your unspent funds. Please check your eligibility and PSEA balance by contacting MOE first at +65 6260 0777 or 

    More about PSEA
  • If you are eligible, please indicate that you intend to apply for PSEA when completing the online registration for the course. Upon receiving your registration, Bettr will send you a PSEA undertaking form and you will need to fill up your particulars and utilisation amount. It will take 3 weeks for the PSEA funding to be approved by MOE. Please ensure that the course date selected is at least 3 - 4 weeks from the date of registration.

Cancellations, rescheduling & refunds

  • Requests to cancel/withdraw from a course must be submitted in writing to at least 72 hours before course commences. 

    Requests made within this time frame are entitled to a full refund subject to a S$30 administrative fee. Course fees will not be refunded if the request is made in less than 72 hours notice. If you had purchased a kit as an add-on to your class, the kit will be delivered to you once full payment is done. Even if you cancel class, the kit will not be refundable.

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  • If the course is closed by Bettr due to minimum numbers of learners not met, learners will be given a choice to reschedule the class to the next available date, at no charge. 

    Should learners decide to withdraw from the course completely, it will be subject to a $30 admin fee. If the course is cancelled, learners will be given a full refund.

  • All requests to reschedule must be submitted in writing to at least 72 hours (3 days) before course commences and will be subject to an admin fee of $30.

    Requests to reschedule received with less than 72 hours' notice will not be processed unless accompanied by a valid medical certificate or equivalent subject to an admin fee of $30.

    Students will not be allowed to reschedule a class more than twice (unless supported by a valid medical certificate or equivalent). Any re-schedule more than twice will deem the class fees to be forfeited.

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