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Terms & Conditions

Bettr Academy's policy on course cancellations, refunds and rescheduling.

Bookings 

Bettr.Academy has a full list of the courses we offer and course descriptions. The most current schedule of course dates and times are always available on our booking engine.

  • Before booking a course, please read through the course content to ensure it meets your learning needs and that you satisfy all the pre-requisites (where stated).
  • All bookings are to be paid for at the time of booking in order to confirm and secure your place in class (unless using SkillsFuture Funding and SkillsFuture Credits).
  • Bettr Barista Pte. Ltd. reserves the right to make changes to the programme, date, venue and trainer.
  • If we cancel a course at any time, you will have the option to reschedule to the next available date or receive a full refund.

For a course to start, the minimum number of sign-ups must be met. If the course run is closed by training provider due to minimum numbers of learners not met, learners will be given a choice to reschedule the class (at no charge). Should learners decide to withdraw, it will be subject to a $50 cancellation fee.

If the course is cancelled, learners will be given a full refund. A class is considered cancelled if there are no new dates scheduled.

Cancellations / Withdrawal

Requests to cancel/withdraw from a course must be submitted in writing to academy@bettr.group at least 5 working days before the course commences. Requests made within this time frame are entitled to a full refund subject to a S$50 cancellation fee. 

Course fees will not be refunded if the request is made with less than 5 working days' notice.

If the course run is closed by the training provider due to the minimum number of learners not being met, learners will be given a choice to reschedule the class (at no charge). Should learners decide to withdraw, they will be subject to a S$50 cancellation fee. 

If the course is cancelled, learners will be given a full refund. A class is considered cancelled if there are no new dates scheduled.

Rescheduling

All requests to reschedule must be submitted in writing to academy@bettr.group at least 5 working days before the course commences and will be subject to an admin fee of S$30.

Requests to reschedule received with less than 5 working days' notice will not be processed unless accompanied by a valid medical certificate or equivalent subject to an admin fee of S$30.

Learners will not be allowed to reschedule a class more than twice (unless supported by a valid medical certificate or equivalent). Any re-schedule more than twice will deem the class fees to be forfeited.

For single-course bookings, learners will need to complete the course within 3 months of payment, after which no rescheduling or cancellations will be allowed.

Deferment / postponement

Requests to defer a course must be submitted in writing to academy@bettr.group at least 7 days before the course commences and will be subject to an admin fee of S$30. Reasons for deferment shall be based on medical or compassionate reasons (proof of evidence is required) and are subject to approval by the training organisation.

Learners will need to rebook a scheduled class and complete the class within 6 months from the original course date.

No-show

The course fee is not refundable if learners do not show up for their scheduled class unless accompanied by a valid medical certificate as proof of evidence. Any request to reschedule will need to be submitted in writing to academy@bettr.group and requests will be reviewed on a case-to-case basis. A reschedule will be subject to an admin fee of S$30.

Exam-retakes

Retake of any certification exams will be subject to a retake / re-enrolment fee. Please email the admin team academy@bettr.group for the most updated retake fees.

Photography & Videography

All of our classes may be recorded and or photographed, video footage and photos may then be used for news and publicity purposes.