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PWM-WSQ Customer Service Excellence Level 1
Want to master the basics of customer service and learn powerful communication tools? Register to get started!
Overview
This course aims to equip learners with fundamental skills in customer service and communication tools. By using a recommended customer feedback management system, learners will learn how to respond to customer requests, make suggestions for enhancing customer experience, and improve service standards. This course is also integrated with Critical Core Skills (Customer Orientation Basic) to enable learners to apply their acquired technical skills, adapt to customer needs and interact effectively with others.
Learning Outcomes
- Acquire the knowledge and skills to become a service professional
- Communicate effectively with customers
- Use a customer feedback management system and respond to customer requests under the organisation's service policies and procedures
- Recognise the triggers in the service environment and address the service challenges through proper escalation channels
- Identify the service gaps and make recommendations to improve customer experience and service standards
Certification
Skills Code: FSS-CEX-1040-1.1
A Statement of Attainment in Customer Service Excellence Level 1 will be given to learners upon successful completion of the assessments.
Prerequisites
Basic English literacy skills (Level 2), basic computer and digital literacy skills.
Funding and Pricing
Further offset what you pay, after subsidy, with different funding types:
FAQs
Still have questions?
Get in TouchStart with your goals. Are you exploring coffee as a hobby, building barista skills, or shifting careers entirely? Each course is designed for different experience levels, from foundational to advanced. Browse by category or use our course finder for a guided recommendation.
Request to reschedule must be submitted in writing to academy@bettr.group at least 3 working days before course commences, subject to a $30 admin charge. If the request to reschedule is given less than 3 working days, it will not be approved unless accompanied by a valid medical certificate or equivalent, subject to a $30 admin charge. You may reschedule a class only once. After which, the course fees will be forfeited.
Yes, weekend slots are available for some of our courses. Weekend dates are very popular, so register early!
Upon successful payment of course fees and/or approval of SkillsFuture Credit claim, you will receive an e-mail confirmation within 7 working days. If you did not receive an e-mail confirmation, please write in to us.
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New Tech Park
Singapore 556741
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