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WSQ Customer Service Excellence Level 2
To equip F&B front of house and customer service personnel to be competent in managing customers' needs, with corrective tools and communication techniques to escalate service issues.
Overview
This course serves to address service challenges and enables service providers to use corrective tools and techniques to escalate issues and respond to customers' needs, turning them into opportunities. This course also incorporates critical core skills – communication into the techniques, whereby learners will be taught methods to tailor communication approaches to suit different customer profiles.
Learning Outcomes
- Apply the standards of communication and procedures for customer service excellence, including portraying professional etiquette when responding to customers over various platforms per organisational guidelines.
- Recognise and respond to service opportunities and escalate service challenges to address customers' needs using appropriate communication approaches.
- Apply resilience techniques in customer service excellence to build trust and confidence.
Certification
Skills Code: FSS-CEX-2040-1.1
Statement of Attainment (SOA) in Customer Service Excellence Level 2.
Prerequisites
Minimum literacy and numeracy (Level 2), Basic computer and digital literacy.
Funding and Pricing
Further offset what you pay, after subsidy, with different funding types:
FAQs
Still have questions?
Get in TouchStart with your goals. Are you exploring coffee as a hobby, building barista skills, or shifting careers entirely? Each course is designed for different experience levels, from foundational to advanced. Browse by category or use our course finder for a guided recommendation.
Request to reschedule must be submitted in writing to academy@bettr.group at least 3 working days before course commences, subject to a $30 admin charge. If the request to reschedule is given less than 3 working days, it will not be approved unless accompanied by a valid medical certificate or equivalent, subject to a $30 admin charge. You may reschedule a class only once. After which, the course fees will be forfeited.
Yes, weekend slots are available for some of our courses. Weekend dates are very popular, so register early!
Upon successful payment of course fees and/or approval of SkillsFuture Credit claim, you will receive an e-mail confirmation within 7 working days. If you did not receive an e-mail confirmation, please write in to us.
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